The provisions below establish the general conditions of sale of the products offered by the company PRONATURAL on his website www.zenat.fr. Any order for a product offered for sale on the site www.zenat.fr implies acceptance of these general conditions of sale.
Article 1: object
This contract determines the rights and obligations of PRONATUREL SAS and the Customer in connection with the sale of goods offered through the website www.zenat.fr These general conditions of sale constitute all of the rights and obligations of the company PRONATUREL SAS and the Customer in the context of the sale of goods offered on the site www.zenat.fr without any other condition being able to be integrated. PRONATUREL SAS reserves the right to modify these conditions at any time.
Article 2 – The site’s offer
The products offered for sale comply with the French legislation in force and the standards applicable in France on the date of purchase. The photos showing the product are indicative. The prices are indicated with VAT included but do not include the delivery costs. Delivery costs may be free depending on the volume and value of the order. This information appears at the time of ordering. Selling prices can be changed at any time. The customer is aware that the goods will be delivered to him by post.
Article 3 – Customer’s obligations
The Customer declares to be at least 18 years old and to have the legal capacity or to have parental authorization allowing him to place an order on the Site. The Customer undertakes to communicate to PRONATUREL the actual elements of information necessary for the performance of the service subject to these conditions as requested online and according to his situation, in particular his name, first name, address, telephone and valid email. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be illegal. Once the order has been placed, PRONATUREL sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products. The Customer can modify his data in the “My account” section.
Article 4 – Order
The registration of an order on the e-commerce store and its validation by the buyer occurs when the buyer chooses to click on “Pay my order”. This registration implies acceptance of all of these General Conditions of Sale and constitutes proof of the date of signing. The Buyer’s order will be confirmed by PRONATUREL by email. PRONATUREL reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order. PRONATUREL can accept orders within the limits of available stocks. He informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order. If, despite PRONATUREL’s vigilance, the products are unavailable, PRONATUREL will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, if applicable, the sums already paid. The definitive or temporary unavailability can in no way engage the responsibility of PRONATUREL, nor can it give rise to any right to compensation or damages in favor of the Customer.
Article 5 – Secure payment
All orders are payable in euros. PRONATUREL SAS reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment or of an incident which would be due by the Purchaser. his order, the Buyer has the following payment methods: CB, Carte Bleu Maestro, e-carteBleue, Mastercard, Visa, Visa Electron For payment by credit card, the debit is made during the validation of the order on the condition to have previously obtained the authorization to debit your account from the competent payment centers, failing which the order could not be taken into account. The payment order may be revoked in the event of fraudulent use of the card in accordance with the agreement concluded between the customer and his banking establishment. The prices can be modified at any time, without notice and in particular in the event of change of fiscal or economic data. The items will be invoiced on the basis of the rates in effect at the time the order is placed.
Article 6 – Right and withdrawal period
Any customer who is not satisfied with the products ordered on the website can exercise his right of withdrawal under the best conditions. Article L. 121-20 of the Consumer Code stipulates that the period of the legal right of withdrawal is seven (7) clear days from receipt of the product. The customer returning the product within this period has the right to exchange or refund the price of the product ordered and to refund the delivery costs to go. The delivery costs for returned products remain the responsibility of the customer. The products must imperatively be returned in a perfect state of resale.
Article 7 – Method of reimbursement
The refund following the exercise of the right of withdrawal will be made within a maximum period of 30 days from receipt of the goods in our warehouses. The customer can also request the exchange of the product.
Article 8 – Delivery
PRONATUREL undertakes to deliver the customer’s order within a maximum period of 30 days from the date of validation of the order. The products are delivered to the address indicated by the consumer on the order form, in mainland France. Invoices will be sent by email to the email address indicated by the customer when creating the customer account or when placing the order. Any complaint must be sent in writing to the above address. In the event of damage to the products, the customer undertakes to report these non-conformities by mail accompanied by pictures representing the damage within 3 days of receipt of the package. The PRONATUREL company then undertakes to reimburse or exchange the product according to the customer’s wishes. The PRONATUREL company does its utmost to respect the delivery date chosen by the customer when processing his order. The delivery date desired by the customer is an indication but is not contractual. Delivery in mainland France is provided by SCHENKER, and the shipping costs are:
- from 6.9 euros for an order of less than 49 €
- free from 50 € of purchase.
Please note that an order processing time necessarily applies. If the order is placed before 4 p.m., it can be processed the next day and the products shipped the following day. No order can be processed or shipped during weekends and holidays.
Article 9 – Applicable law
The parties agree that these general conditions of sale are subject to the application of French law.
Article 10 – Settlement of disputes
The parties undertake before any legal action to seek an amicable solution. Any dispute relating to the interpretation or execution of these general conditions of sale will, in the absence of an amicable agreement, be brought before the competent courts.
Article 11 – Force majeure
The parties cannot be considered liable when the failure to perform the respective obligations is caused by force majeure. Are considered as force majeure, strikes, civil or foreign war, riots, acts of terrorism, total or partial destruction of premises and production facilities or others, manufacturing incidents, disruptions in transport, supply difficulties and any other fortuitous event which prevent or delay totally or partially the performance of PRONATUREL’s obligations. The force majeure event, considered above, suspends the execution of the contract; if the event of force majeure lasts longer than one (1) month, the customer would then have the possibility of terminating the current order and it would then be reimbursed under the conditions set out in article 7.
Article 12 – Partial invalidity
If one or more stipulations of the general conditions of sale were to be judged as illegal, these illegalities would not entail the nullity of the other conditions which would then keep their force and scope.
Article 13 – Liability
PRONATUREL cannot be held responsible for any indirect damage that may arise from the purchase of a product.
Article 14 – Intellectual property
Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.). This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written permission of PRONATUREL. In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of PRONATUREL. The Customer is therefore bound to respect intellectual property rights and may in no way use the brands appearing on the Site and on the Products, if applicable, or register a trademark which would be detrimental to the rights holder, unless otherwise provided by contract. The same is true for any other intellectual property right.